Privacy Policy

Introduction

futurebridge GmbH ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website or use our services.

As the data controller, futurebridge is responsible for ensuring that your personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect personal data that you voluntarily provide to us and information that is automatically collected when you visit our website. The data we collect includes:

Information You Provide

• Contact information (name, email address, phone number, postal address)
• Company or organisation details
• Communication content when you contact us
• Information provided in forms, surveys, or applications
• Professional information relevant to our services

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds:

Service Provision (Contractual Basis)

• Responding to your enquiries and providing customer support
• Delivering our food court services and managing projects
• Processing applications and managing vendor relationships
• Communicating about our services and project updates

Legitimate Business Interests

• Improving our website and services
• Conducting market research and analysis
• Preventing fraud and ensuring security
• Managing our business operations

Legal Compliance

• Complying with legal obligations and regulations
• Maintaining records for tax and accounting purposes
• Responding to legal requests and court orders

With Your Consent

• Sending marketing communications (where consent is given)
• Using cookies for analytics and advertising purposes
• Processing special categories of data (if applicable)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with any merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes
• Protection: To protect our rights, property, or safety, or that of others

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognised transfer mechanisms

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Legal and regulatory requirements
• Legitimate business needs

Typically, we retain:

• Contact enquiries: 3 years from last contact
• Customer data: Duration of relationship plus 7 years
• Website analytics: 26 months
• Marketing data: Until consent is withdrawn

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, unless the request is complex, in which case we may extend this period by a further two months.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us at:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data unlawfully. In Germany, you can contact: